To provide responsive, compliant, and best-in-class operations on behalf of the U-M research enterprise, the Office of Research and Sponsored Projects (ORSP) has been working to reimagine current workflow and is launching a realignment.
ORSP will realign to strengthen sponsored research operations
Based in the Office of the Vice President for Research, ORSP last year reviewed and submitted 7,500 research proposals, managed activity on 2,700 sponsored awards, and negotiated nearly 2,000 contracts and agreements on behalf of U-M to support faculty and staff across disciplines.
ORSP’s realignment is necessary to modernize, enhance, and elevate operations; to best position its team and operations for anticipated growth, and to strengthen ORSP’s overall support of the University of Michigan research community.
Progress Updates
Stay tuned on ORSP’s progress throughout the realignment.
December 2024
People & Processes
Our Contracts team is in place! See details in this announcement on team formation progress . This is an active phase of our realignment and a milestone for the research community, positioning us to operate at an elevated level, enabling us to support higher volumes of research with greater efficiency.
Socialize realignment planning with key constituencies:
Research Administrators’ Network (RAN) – ORSP Realignment Presentation (2/27/2024)
Research Administration Advisory Council (RAAC) Committee at Large (CAL) (2/20/2024)
RAAC Executive Committee (2/13/2024)
OVPR Leadership
ORSP Staff
ORSP Leadership
January 2024
Select and Appoint New Leadership
Director, Operations & Administration (1/8/2024)
Associate Director, eRA Systems (1/11/2024)
Staff
As ORSP is positioned to launch a Realignment, it has 70 full-time equivalent (FTE) staff members, and is fully-staffed at pre-realignment/current state structure.
ORSP will expand to 81.
Soft-launch Pre-Award team
Soft-launch of ORSP’s new Pre-Award team. While ORSP staff members manage all three business lines, the newly formed Pre-Award Team is trained and begins to assume responsibility for more proposal activity. (1/29/2024)
Finalize organizational chart, timing, headcounts, rollout of teams, and establish new positions with U-M HR approved titles. (1/8/2024)
November - December 2023
ORSP begins reimagining workflow and processes toward a model that will modernize, enhance, and elevate operations.
Hire Executive Director, Sponsored Project Operations – Andrea Anderson (11/1/2023)
Assistant Vice President for Research-Sponsored Projects, Shandra White, and Executive Director Andrea Anderson work with consultants to review and refine business processes, develop detailed project management plans for change management, communications, systems, training, and adoption.
Realignment Overview
The realignment will require a change in how we work with research administrators and faculty. We will follow a carefully established project plan to move into that new structure. There will be periods of adjustment as we implement these changes.
Those changes will make it possible to meet our goal and ensure that we can provide the service level required for a responsive, compliant, and best-in-class operation in an evolving research enterprise.
We will rollout over 13 months, in a phased approach, adhering to the detailed and multi-faceted project plan.
Modernization Will Address
Current State
Future State
01
Inability to effectively prioritize work (i.e.,) proposals over contracts); failed hand-offs;
The ability to prioritize similar work using same criteria
Greater transparency
Fewer handoffs
02
Delayed responsiveness and communication;
Timely responsiveness
Effective communications
Proactive communication internally and externally
03
Delays experienced by faculty and sponsors.
Improved turnaround time
Ability to measure performance to make proactive adjustments
Reduce unqualified delays
Redesigning our workflow and business processes will streamline business functions to align with current and anticipated needs and growth.
ORSP will scale our structure and functions to align with the university’s expanding research portfolio and the complexity of the work. Research Administrators will work three teams, or business lines, all of which ensure and safeguard compliance.
Pre-Award Team: Proposal Review, Approval, Submission, & Post Submission Actions
Contracts & Agreements Team: Contract, Award Review, Negotiation, Acceptance
Award Team: Award/Project Management (non-financial post-award: award acceptance, modifications, technical/progress reports, close-outs, sponsor interactions/communications/ approvals)
Transition Plan
ORSP will implement its realignment strategy over the next 13 months, utilizing a phased approach that aims to enhance structures and expand staff, roles, processes, training and systems.
Departments and RAs work with three separate teams of experts (called Sponsored Project Officers) who focus on proposals, contract negotiation, and award management.
ORSP Staff can prioritize work based on the same criteria and focus on timely responsiveness.
Primary business lines allow for fewer handoffs, reduced burnout, and optimized organizational efficiency.
Prioritize similar work using same criteria, timely responsiveness.
Realize benefits: Improved turnaround times with fewer handoffs, reducing burnout, and optimizing organizational efficiency.
Defining Organizational Model Success
Goal
Create a more effective organization that is scalable, differentiates roles to develop domain expertise, establishes practices that support more timely outcomes while maintaining compliance, and meets service level agreements.
Roles
Growth & Retention
Customer Service
Training
Efficiency
Oversight & Monitoring
Elements of a well-defined model.
Well-defined roles and responsibilities that limit handoffs
Defined accountability supported by performance measurements
Clear path for career growth; natural progression of responsibilities
Ensure market-appropriate, equitable pay for staff within ORSP
Improved culture and job satisfaction
Scalable organizational design as we grow
On average, service level expectations are met
Pls are satisfied with the level of service
Generalized knowledge and focused portfolios provide better opportunities for coverage
Structured and formal training during on-boarding and throughout one’s career
Ability to onboard new staff quickly and effectively
Streamlined processes and reduced handoffs and touchpoints
Effective delegation
Eliminate unnecessary layers of management
Balances process control
Effective communication channels
Clear paths of escalation
Reduce unqualified delays
Ability to measure our performance to make proactive adjustments
In our previous structure, each staff member in ORSP has been responsible for concurrently managing actions from three business lines. There are numerous hand-offs within ORSP to complete actions for a single transaction. Impact: Inability to effectively prioritize work; failed hand-offs; delayed responsiveness and communication; delays experienced by faculty and sponsors. Staff experience burnout.
Will ORSP expand staff?
Yes, the ORSP organization will expand to 81 positions, adding 11 positions from our structure in April 2023. At that time, ORSP had already added 61 positions for a total of 69, in response to a staffing benchmarking study conducted with other research universities.
What is the scope of the new leadership roles and positions within ORSP?
The new leadership roles will provide opportunities for growth in leadership. They help ensure we are appropriately guiding and supporting the team, responsive to direct reports, keeping a team informed, and mitigating issues that may arise with a complex project or project team need. In addition, managers have time to work on process improvements and contribute to projects that streamline operations
When is this taking effect?
This will take place in phases over a 13-month period.